I have had problems with it. I had to change the motherboard, monitor, ribon, filament piece.. and I’m still having problems. I have had great customer assistance from Andy, he has helped me try to fix everything! He has been great..
I received first one and it was missing parts and never worked very well then stepper drivers burned up then received a new replacement and during its first use I was laser cutting and it quit working half way thru and the three d printing on this one was terrible. I have had friends that love there and works like a charm but mine is just been crap. I am hoping they send me a replacement for this one and that it works because the concept is awesome
Don't waste your time or money on this printer. Unfortunately I am stuck with it and it does not work right. I didn't bother trying the laser part of it due to the fact that the print side of it is JUNK. Purchased Jan 15,2023, as of March 3,2023 it still does not work right. Too bad 0 stars was not an option. Save your money and get a Creality.
They claim that they provide technical support by e-mail, Facebook or Discord. Since I don't have neither Facebook nor Discord accounts (and I'm not willing to create any) I requested technical support by e-mail, twice (on 6th and 13th of January) for two different issues. Altough on their contact page they say for e-mail - We will send you our answer within 24 hours on weekdays. On weekends, the possible response time is 24-72 hours - today, 30th of January I still got no answer from them (maybe it's days not hours and I still have to wait ). The information about this printer on the internet and Hydra 3D printer community are very poor. The printer does not function as it should. Because of the lack of support I don't recommend buying from this seller. It is unprofessional to sell products without any support as there are a lot of people with no experience in 3d printers/printing. This is not a way to conduct business in XXI-st century.